Refunds
All orders are final. We do not accept refunds or exchange most orders are preorders and everything is handmade to order. Size charts are listed to ensure that you receive your correct size
Payment Processing
Once we receive your order please allow 24 to 48 hours for payment processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time unless otherwise stated in the product description.
Since some items are made to order, we have to ensure all payments are successful prior to fulfillment. Payment processing time is separate from the time it takes for a shipment to reach its destination, once it has been fulfilled.
After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once USPS, FEDEX, UPS etc., has received the package and it is successfully processed through their system.
Shipping & Fulfillment
Please allow 2-3 business weeks for preorders. For preorders, please allow a week for production, a week for preordered items to be received by ThreeTwenty, and lastly 3 days for fulfillment & shipping out to customers. For on hand or non preorders, allow 2 days. We ship orders through third party carriers such as USPS, FEDEX & UPS. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. THREETWENTY and its subsidiaries are not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our headquarters and in the hands of the carrier, we have no control over the package.
Please reach out to the applicable carrier listed in your email/text confirmation for further assistance.